public inbox for [email protected]  

help / color / mirror / Atom feed

From: Yogesh Mahajan <[email protected]>
To: Perry DellaValle <[email protected]>
Cc: [email protected] <[email protected]>
Subject: Re: Inability to access root account for PGAdmin
Date: Tue, 11 Nov 2025 10:17:25 +0530
Message-ID: <CAMa=N=NNqY88Ari4=aMH+saELF0MLQTHfF8zeFSqkeOEHwW=ew@mail.gmail.com> (raw)
In-Reply-To: <BN0PR20MB39446494DDCE9411E935DA71BEFAA@BN0PR20MB3944.namprd20.prod.outlook.com>
References: <BN0PR20MB39446494DDCE9411E935DA71BEFAA@BN0PR20MB3944.namprd20.prod.outlook.com>

Hi Perry,

pgAdmin will not be able to help here. You need to have
PostgresSQL password before you add or connect to server using pgadmin.
Note: Its seems , you are using AWS RDS instance for which generally
username is rdsadmin. But AWS prevents users to connect this database.


Thanks,
Yogesh Mahajan
EnterpriseDB


On Fri, Oct 31, 2025 at 5:37 PM Perry DellaValle <
[email protected]> wrote:

> Hello,
>
> My name is Perry DellaValle and our company, BowTie Medical, utilizes
> PGAdmin for our Postgres SQL database. I wanted to reach out because we are
> unable to access our root/admin account right now. The username is
> rdsadmin, but we are unable to log in. Is there an ability to reset
> passwords so we can gain access to this account again?
>
> We have had a couple of employees leave that had responsibility for these
> accounts but did not share the information during a knowledge transfer. So,
> I am reaching out to see what my options are. Please feel free to email me
> or call me to gain more information but I am looking to gain access asap.
> Let me know what other information you need in order to get us access to
> our admin account.
>
> Best,
>
> *Perry DellaValle*
>
> Product Manager
>
>
>
> BowTie Medical, LLC
>
> 7750 Town Centre Drive | Suite 300
>
> Broadview Heights | Ohio | 44147
>
> Mobile: 440-567-5650
>
> www.BowTieMedical.com
> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.bowtiemedical.com_&d=DwMFAg&c=euGZst...;
>
>
>


Attachments:

  [image/png] Outlook-hieduqg5.png (19.4K, 3-Outlook-hieduqg5.png)
  download | view image

reply

Reply instructions:

You may reply publicly to this message via plain-text email
using any one of the following methods:

* Reply to all the recipients using the --to and --cc options:
  reply via email

  To: [email protected]
  Cc: [email protected], [email protected], [email protected]
  Subject: Re: Inability to access root account for PGAdmin
  In-Reply-To: <CAMa=N=NNqY88Ari4=aMH+saELF0MLQTHfF8zeFSqkeOEHwW=ew@mail.gmail.com>

* Save the following mbox file, import it into your mail client,
  and reply-to-all from there: mbox

This inbox is served by agora; see mirroring instructions
for how to clone and mirror all data and code used for this inbox