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I am not really sure what sort of answer you are expecting. Kind regards, Jan > On 24 Mar 2026, at 03:16, Aayra Singh wrote: >=20 > Classification: Confidential >=20 > Hi Adrian, >=20 > We wish to know the difference between product and integration = support. The vendor gave us your contact to answer the technical = queries. Kindly assist. >=20 > Thanks, and Regards > Aayra Singh=20 > Senior Management Trainee - Global Procurement Services >=20 > HCLTech > Supercharging ProgressT > hcltech.com > 5th Floor, Tower-3 > Sector-126, Noida-201303, India >=20 > Mob: +91 8146946337 > Email: aayra.singh@hcltech.com >=20 >=20 >=20 >=20 > -----Original Message----- > From: Adrian Klaver >=20 > Sent: Tuesday, March 24, 2026 1:54 AM > To: Aayra Singh >; pgsql-general@lists.postgresql.org = > Cc: SAM >; Annes = Joseph > > Subject: Re: PostGre SQL/ HCL >=20 > [CAUTION: This Email is from outside the Organization. Unless you = trust the sender, Don't click links or open attachments as it may be a = Phishing email, which can steal your Information and compromise your = Computer.] >=20 > On 3/23/26 3:16 AM, Aayra Singh wrote: >> Classification: *Confidential* >>=20 >> Hi Team, >>=20 >> I am from the Procurement team at HCLTech. >>=20 >> We have purchased PostGre SQL through one of our vendors. >>=20 >> We were informed through them that the product support is included in=20= >> license cost but not integration support that user need to do on his = own. >>=20 >> Could you please explain what specifically is covered by "product=20 >> support" versus "integration support"? >=20 > Postgresql is opensource, you are free do with what you want. If you = went through a third party vendor to buy support you will need to = contact that vendor to find what that support package covers. >=20 >>=20 >> User requirement is for support for the PostgreSQL database itself.=20= >> They are not looking for support for the software used to integrate=20= >> .NET applications with PostgreSQL. >>=20 >> Also can you please check if we can also buy one of the licenses from = below? >>=20 >> = https://apc01.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F%2Fpost >> grespro.com = %2Fproducts%2Fpostgrespro%2Fstandard&data=3D05%7C02%7= Caayra.s >> ingh%40hcltech.com = %7C6b547fe91618444398da08de891a2a94%7C189de737c93a4= f >> = 5a8b686f4ca9941912%7C0%7C0%7C639098942662825648%7CUnknown%7CTWFpbGZsb3 >> = d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoi >> = TWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=3DFu9kpR6ZQFh5Taua0PkpalcJOB >> rNI9f6z6ylv62MKxE%3D&reserved=3D0> postgrespro.com/products/postgrespro/standard = > >>=20 >> = https://apc01.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F%2Fpost >> grespro.com = %2Fproducts%2Fpostgrespro%2Fenterprise&data=3D05%7C02= %7Caayra >> .singh%40hcltech.com = %7C6b547fe91618444398da08de891a2a94%7C189de737c93a >> = 4f5a8b686f4ca9941912%7C0%7C0%7C639098942662846518%7CUnknown%7CTWFpbGZs >> = b3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIj >> = oiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=3DVmMLTDnJ0PC3g7Qp6OG1Vwt2 >> 0AQ38ePQlIgUqGwUH6w%3D&reserved=3D0> postgrespro.com/products/postgrespro/enterprise = > >>=20 >> Thanks, and Regards >>=20 >> Aayra Singh >>=20 >> Senior Management Trainee - Global Procurement Services >>=20 >> *HCLTech* >>=20 >> Supercharging ProgressT >>=20 >> _hcltech.com >> = > hcltech.com = %2F&data=3D05%7C02%7Caayra.singh%40hcltech.com = %7C6b547fe91618 >> = 444398da08de891a2a94%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C6390 >> = 98942662859033%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiI >> = wLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7 >> = C%7C&sdata=3DUBvt%2F98eX1i%2FMTfjz21Fr6jLvpFjoGb0TdNz9%2F%2B4EoE%3D&rese >> rved=3D0>_ >>=20 >> 5^th Floor, Tower-3 >>=20 >> Sector-126, Noida-201303, India >>=20 >> Mob: +91 8146946337 >>=20 >> Email: _aayra.singh@hcltech.com_ >>=20 >> 168CC222 >>=20 >> ::DISCLAIMER:: >> = ---------------------------------------------------------------------- >> -- The contents of this e-mail and any attachment(s) are confidential=20= >> and intended for the named recipient(s) only. E-mail transmission is=20= >> not guaranteed to be secure or error-free as information could be=20 >> intercepted, corrupted, lost, destroyed, arrive late or incomplete, = or=20 >> may contain viruses in transmission. The e mail and its contents = (with=20 >> or without referred errors) shall therefore not attach any liability=20= >> on the originator or HCL or its affiliates. Views or opinions, if = any,=20 >> presented in this email are solely those of the author and may not=20 >> necessarily reflect the views or opinions of HCL or its affiliates.=20= >> Any form of reproduction, dissemination, copying, disclosure,=20 >> modification, distribution and / or publication of this message=20 >> without the prior written consent of authorized representative of HCL=20= >> is strictly prohibited. If you have received this email in error=20 >> please delete it and notify the sender immediately. Before opening = any=20 >> email and/or attachments, please check them for viruses and other = defects. >> = ---------------------------------------------------------------------- >> -- >=20 >=20 > -- > Adrian Klaver > adrian.klaver@aklaver.com --Apple-Mail=_7A19E5DA-A692-4BC0-BA30-49D7D6D987A5 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=us-ascii Hi Aayra,

As the = PostgreSQL community as such does not really offer either form of = service, this is indeed a question for your = vendor.

I am not really sure what sort of = answer you are expecting.

Kind = regards,
Jan

On 24 Mar 2026, at 03:16, Aayra Singh = <aayra.singh@hcltech.com> wrote:

Classification: Confidential

Hi Adrian,

We wish to know the difference between = product and integration support. The vendor gave us your contact to = answer the technical queries. Kindly assist.

Thanks, and Regards
Aayra Singh 
Senior Management Trainee - Global = Procurement Services

HCLTech
Supercharging ProgressT
hcltech.com
5th Floor, Tower-3
Sector-126, Noida-201303, India

Mob: +91 8146946337
Email: aayra.singh@hcltech.com




-----Original Message-----
From: Adrian Klaver <adrian.klaver@aklaver.com> 
Sent: Tuesday, March 24, 2026 1:54 = AM
To: = Aayra Singh <aayra.singh@hcltech.com>; pgsql-general@lists.postgresql.org
Cc: SAM <sam@hcl-software.com>; Annes Joseph <Annes.Joseph@hcltech.com>
Subject: Re: PostGre SQL/ HCL

[CAUTION: This Email is from outside the = Organization. Unless you trust the sender, Don't click links or open = attachments as it may be a Phishing email, which can steal your = Information and compromise your Computer.]

On 3/23/26 3:16 AM, Aayra Singh = wrote:
Classification: *Confidential*

Hi Team,

I am from = the Procurement team at HCLTech.

We have purchased PostGre SQL = through one of our vendors.

We were informed through them that = the product support is included in 
license cost but not = integration support that user need to do on his own.

Could you = please explain what specifically is covered by "product 
support" versus = "integration support"?

Postgresql is opensource, you are free do = with what you want. If you went through a third party vendor to buy = support you will need to contact that vendor to find what that support = package covers.


User requirement is for support for the PostgreSQL database = itself. 
They are = not looking for support for the software used to integrate 
.NET applications with = PostgreSQL.

Also can you please check if we can also buy one of = the licenses from below?

https://apc01.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F%= 2Fpost
grespro.com%2Fproducts%2Fpostgrespro%2Fst= andard&data=3D05%7C02%7Caayra.s
ingh%40hcltech.com%7C6b547fe91618444398da08d= e891a2a94%7C189de737c93a4f
5a8b686f4ca9941912%7C0%7C0%7C639098942662825= 648%7CUnknown%7CTWFpbGZsb3
d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMC= IsIlAiOiJXaW4zMiIsIkFOIjoi
TWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sd= ata=3DFu9kpR6ZQFh5Taua0PkpalcJOB
rNI9f6z6ylv62MKxE%3D&reserved=3D0&= lt;https://
postgrespro.= com/products/postgrespro/standard>

https://apc01.safelinks.protection.outlook.com/?url=3Dhttps%3A%2F%= 2Fpost
grespro.com%2Fproducts%2Fpostgrespro%2Fen= terprise&data=3D05%7C02%7Caayra
.singh%40hcltech.com%7C6b547fe91618444398da08d= e891a2a94%7C189de737c93a
4f5a8b686f4ca9941912%7C0%7C0%7C639098942662846= 518%7CUnknown%7CTWFpbGZs
b3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMC= IsIlAiOiJXaW4zMiIsIkFOIj
oiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sd= ata=3DVmMLTDnJ0PC3g7Qp6OG1Vwt2
0AQ38ePQlIgUqGwUH6w%3D&reserved=3D0&= lt;https://
postgrespr= o.com/products/postgrespro/enterprise>

Thanks, and = Regards

Aayra Singh

Senior Management Trainee - Global = Procurement Services

*HCLTech*

Supercharging = ProgressT

_hcltech.com
<https://apc01.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%2Fw= ww.
hcltech.com%2F&data=3D05%7C02%7Caayra= .singh%40hcltech.com%7C6b547fe91618
444398d= a08de891a2a94%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C6390
9894266= 2859033%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiI
wLjAuMD= AwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7
C%7C&am= p;sdata=3DUBvt%2F98eX1i%2FMTfjz21Fr6jLvpFjoGb0TdNz9%2F%2B4EoE%3D&rese<= br>rved=3D0>_

5^th  Floor, Tower-3

Sector-126, = Noida-201303, India

Mob: +91 8146946337

Email: = _aayra.singh@hcltech.com_

168CC222

::DISCLAIMER::
-------= ---------------------------------------------------------------
-- = The contents of this e-mail and any attachment(s) are confidential 
and intended for the = named recipient(s) only. E-mail transmission is 
not guaranteed to be = secure or error-free as information could be 
intercepted, corrupted, = lost, destroyed, arrive late or incomplete, or 
may contain viruses in = transmission. The e mail and its contents (with 
or without referred = errors) shall therefore not attach any liability 
on the originator or = HCL or its affiliates. Views or opinions, if any, 
presented in this email = are solely those of the author and may not 
necessarily reflect the = views or opinions of HCL or its affiliates. 
Any form of = reproduction, dissemination, copying, disclosure, 
modification, = distribution and / or publication of this message 
without the prior = written consent of authorized representative of HCL 
is strictly prohibited. = If you have received this email in error 
please delete it and = notify the sender immediately. Before opening any 
email and/or = attachments, please check them for viruses and other = defects.
--------------------------------------------------------------= --------
--


--
Adrian Klaver
adrian.klaver@aklaver.com

=
= --Apple-Mail=_7A19E5DA-A692-4BC0-BA30-49D7D6D987A5--