Content-Type: text/plain;
	charset=us-ascii
Mime-Version: 1.0 (Mac OS X Mail 16.0 \(3776.700.51.11.8\))
Subject: Re: PostGre SQL/  HCL
From: Christophe Pettus <xof@thebuild.com>
In-Reply-To: <OS8PR04MB8203FF205CBFDE7078EF569DF74BA@OS8PR04MB8203.apcprd04.prod.outlook.com>
Date: Mon, 23 Mar 2026 21:04:51 -0700
Cc: "pgsql-general@lists.postgresql.org" <pgsql-general@lists.postgresql.org>,
 SAM <sam@hcl-software.com>,
 Annes Joseph <Annes.Joseph@hcltech.com>
Content-Transfer-Encoding: quoted-printable
Message-Id: <E7CA7F2E-985B-4625-9E07-BA247DED8353@thebuild.com>
References: <OS8PR04MB8203FF205CBFDE7078EF569DF74BA@OS8PR04MB8203.apcprd04.prod.outlook.com>
To: Aayra Singh <aayra.singh@hcltech.com>
Archived-At: <https://www.postgresql.org/message-id/E7CA7F2E-985B-4625-9E07-BA247DED8353%40thebuild.com>
Precedence: bulk


> On Mar 23, 2026, at 03:16, Aayra Singh <aayra.singh@hcltech.com> =
wrote:
> I am from the Procurement team at HCLTech.
>  We have purchased PostGre SQL through one of our vendors.
>  We were informed through them that the product support is included in =
license cost but not integration support that user need to do on his =
own.

This question reoccurs on these lists, as many large companies are still =
unfamiliar with open source software and how it is licensed and =
supported.

The database system under the name PostgreSQL does not belong to any one =
company, and no company sells it as such.  Compnaies may sell variations =
of it ("forks"), or may sell packaged versions of it, but anyone can =
download and run PostgreSQL for free without having to pay any license =
fee.

The vendor through whom you purchased PostgreSQL may be simply =
distributing the software with the addition of paid support services.  =
The open-source PostgreSQL license allows that.

It's hard to answer the question about what the difference is between =
"product" and "integration" support, because PostgreSQL as such does not =
come with either one.  Speculatively, what your vendor might mean is =
that handling of bugs and advice on the operation of PostgreSQL is =
included in their support contract, but advice and support on how to =
integrate PostgreSQL in your application is not included.  (Note that no =
organization except the PostgreSQL Global Development Group cna promise =
changes to PostgreSQL, so if your vendor is guaranteeing bug fixes in =
the community version, or the addition of features, they are misinformed =
as to how the development process works.)

However, you'll need to get that infromation directly from your vendor.  =
The community (which is what you have reached on this mailing list) =
provides assistance on PostgreSQL, but the community is not a =
corporation and can only supply assistance as individual members of it =
have time and expertise to do so.

If you would like "integration" support, you can contact a consultancy =
that professional services organization PostgreSQL.  The community =
maintains a list of professional services organizations here:

	https://www.postgresql.org/support/professional_support/

Ultimately, though, the questions on what is and is not included in your =
support contract is a question for the vendor that sold you the =
contract.  There is no bright line between "product" and "integration" =
support, and they would be the best people to contact to find out what =
the distinction is in your case.=