Message-ID: <4F8EE18A.3020708@dunslane.net>
Date: Wed, 18 Apr 2012 11:45:14 -0400
From: Andrew Dunstan <andrew@dunslane.net>
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To: Kevin Grittner <Kevin.Grittner@wicourts.gov>
CC: Alex Shulgin <ash@commandprompt.com>, Peter Eisentraut <peter_e@gmx.net>,
	Greg Smith <greg@2ndquadrant.com>,
	Dimitri Fontaine <dimitri@2ndquadrant.fr>,
	Alvaro Herrera <alvherre@commandprompt.com>,
	Jay Levitt <jay.levitt@gmail.com>, Robert Haas <robertmhaas@gmail.com>,
	Magnus Hagander <magnus@hagander.net>,
	Pg Hackers <pgsql-hackers@postgresql.org>, TomLane <tgl@sss.pgh.pa.us>
Subject: Re: Bug tracker tool we need
References: 
 <CA+Tgmoa75QujxzCZC+dj=0+JayGPhJD2kQMDBmbGmmq_HPgHxw@mail.gmail.com>
	<CA+TgmoZLWG=napMA-Fx4u8PTGDkY2CMz84LXAACsvhKRL+D2vg@mail.gmail.com>
	<4F84D3A0.8010808@2ndQuadrant.com>
	<CA+TgmoaN2wi85HVS-xuZkw9O6O_RmF4ovxX+=n6o2x6a1S2b-A@mail.gmail.com>
	<1334165303.25392.9.camel@vanquo.pezone.net>
	<28338.1334168965@sss.pgh.pa.us>
	<1334180206.25392.39.camel@vanquo.pezone.net>
	<CA+TgmoariJzLZ-9CfhF-Xwezk=UbmG_WUk5KydPYb8qFJzgkXw@mail.gmail.com>
	<1334350086.9019.16.camel@vanquo.pezone.net>
	<878vhyeqyq.fsf@commandprompt.com> <4F89ED6C.4030609@gmail.com>
	<87d379mwan.fsf@commandprompt.com>
	<1334540156-sup-2520@alvh.no-ip.org>
	<878vhwnjhv.fsf@hi-media-techno.com>
	<877gxf7ihf.fsf_-_@commandprompt.com> <4F8C93B2.1000503@gmail.com>
	<CABUevEw+9ZCC8eBQmWyjrmEyFFH=oBV270Hv=Cq9qPSLepehJg@mail.gmail.com>
	<CA+TgmobGU2LfCdrmXG0DW9HbN5qXAx2Uvh2swrWs38b-qJR-CA@mail.gmail.com>
	<87y5ptgwhp.fsf@commandprompt.com>
	<1334758777.29544.16.camel@vanquo.pezone.net>
	<4F8E978F02000025000470E7@gw.wicourts.g ov>
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On 04/18/2012 11:29 AM, Kevin Grittner wrote:
> Peter Eisentraut<peter_e@gmx.net>  wrote:
>> On ons, 2012-04-18 at 13:33 +0300, Alex Shulgin wrote:
>>> I wonder why do people keep complaining how their bug tracker of
>>> choice sucks, instead of doing something about that.
>> Lack of time, and to some degree a lack of clarity of what they
>> want out of the thing.  (Most people are very clear on what they
>> don't want.)
>
> Personally, I haven't worked with one which had the data organized
> in what I would consider a sensible and useful way.


Part of the trouble is that the whole area is fuzzy. So any organization 
that imposes some sort of order on the data will not fit well in some 
cases. Most tracker systems have ended up either trying to cater for 
increasingly complex and varied circumstances, or staying simple and 
more or less throwing in the towel on the complexity problem.

That doesn't necessarily mean that it's not worth having a tracker, just 
that we need to recognize the limitations.

cheers

andrew