From: Alex Shulgin <ash@commandprompt.com>
To: Robert Haas <robertmhaas@gmail.com>
Cc: Magnus Hagander <magnus@hagander.net>, Jay Levitt <jay.levitt@gmail.com>,
	Dimitri Fontaine <dimitri@2ndquadrant.fr>,
	Alvaro Herrera <alvherre@commandprompt.com>,
	Peter Eisentraut <peter_e@gmx.net>, Tom Lane <tgl@sss.pgh.pa.us>,
	Greg Smith <greg@2ndquadrant.com>,
	Pg Hackers <pgsql-hackers@postgresql.org>
Subject: Re: Bug tracker tool we need
References: 
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	<CAEYLb_W3hOXQYGEA=aJCk-Y-7OFak4V7e3vT1y-XcMukGY3-tQ@mail.gmail.com>
	<CA+TgmoY+p8BiRPgCQQdON_a4DQvy3Hx03ug-j2eL8=Za_88WFQ@mail.gmail.com>
	<CAEYLb_VUiz57BeDy8d2gWQt_HRn9xpw83gt7MS0+wYmUopasrA@mail.gmail.com>
	<CA+TgmoZLWG=napMA-Fx4u8PTGDkY2CMz84LXAACsvhKRL+D2vg@mail.gmail.com>
	<4F84D3A0.8010808@2ndQuadrant.com>
	<CA+TgmoaN2wi85HVS-xuZkw9O6O_RmF4ovxX+=n6o2x6a1S2b-A@mail.gmail.com>
	<1334165303.25392.9.camel@vanquo.pezone.net>
	<28338.1334168965@sss.pgh.pa.us>
	<1334180206.25392.39.camel@vanquo.pezone.net>
	<CA+TgmoariJzLZ-9CfhF-Xwezk=UbmG_WUk5KydPYb8qFJzgkXw@mail.gmail.com>
	<1334350086.9019.16.camel@vanquo.pezone.net>
	<878vhyeqyq.fsf@commandprompt.com> <4F89ED6C.4030609@gmail.com>
	<87d379mwan.fsf@commandprompt.com>
	<1334540156-sup-2520@alvh.no-ip.org>
	<878vhwnjhv.fsf@hi-media-techno.com>
	<877gxf7ihf.fsf_-_@commandprompt.com> <4F8C93B2.1000503@gmail.com>
	<CABUevEw+9ZCC8eBQmWyjrmEyFFH=oBV270Hv=Cq9qPSLepehJg@mail.gmail.com>
	<CA+TgmobGU2LfCdrmXG0DW9HbN5qXAx2Uvh2swrWs38b-qJR-CA@mail.gmail.com>
Date: Wed, 18 Apr 2012 13:33:38 +0300
In-Reply-To: 
 <CA+TgmobGU2LfCdrmXG0DW9HbN5qXAx2Uvh2swrWs38b-qJR-CA@mail.gmail.com>
	(Robert Haas's message of "Tue, 17 Apr 2012 21:07:30 -0400")
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Robert Haas <robertmhaas@gmail.com> writes:

> On Tue, Apr 17, 2012 at 1:47 AM, Magnus Hagander <magnus@hagander.net> wrote:
>> That's probably one reason people aren't jumping on this. Because
>> there is no tracker out there that people actually *like*...
>
> I think this is a point worth serious thought.

I wonder why do people keep complaining how their bug tracker of choice
sucks, instead of doing something about that.  I can see a few possible
factors:

a) people do like to complain, and it's easier than submitting
meaningful bug reports or feature requests, patches :-)

b) the developers don't listen to their users, which happens far too
often unfortunately

c) (I had yet another idea here, but I forgot what it was :-p)

d) a wild mix of the above

However, this doesn't imply existing tracker software cannot be improved
and more of that must be written from scratch (unless the code is
cryptic and/or is written, probably poorly, in some rarely used
programming language, and is unmaintainable.)

Also, the reasons outlined above do not pertain only to bug tracker
software somehow: any piece of software could suffer from that and I
believe many of us have seen it.

So maybe there's something fundamentally wrong with every existing bug
tracker (e.g. they don't fix bugs for you?)  Well, just kidding. ;-)

--
Alex