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In-Reply-To: <20201018231720.wgmsq7aavgosaqzo@Alejandros-MacBook-Pro.local>
From: Kristina J <misskris.jackson@gmail.com>
Date: Sun, 18 Oct 2020 19:27:26 -0400
Message-ID: 
 <CABBGFMo5oQQPRCVjctP_+pCS3Vye51jPCkCAnjGohBW7jv1i2A@mail.gmail.com>
Subject: Re: Installation
To: =?UTF-8?Q?Alejandro_Rom=C3=A1n?= <alejandro@aroman.sh>
Cc: pgsql-novice@postgresql.org
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I'll try those steps and see if anything happens. Thank you for your help.

On Sun, Oct 18, 2020, 7:17 PM Alejandro Rom=C3=A1n <alejandro@aroman.sh> wr=
ote:

> On Sun, Oct 18, 2020 at 06:49:02PM -0400, Kristina J wrote:
> > I tried run as an Administrator still nothing. I attached a zip file of
> the
> > installer log.
>
> That log folder didn't tell us much about the error. I'm not sure if the
> installer is executed at all. Some other things I think you could try
> (if you haven't already):
>
> 1. Restart your computer, disable the antivirus again and then try
>          running the installer again as an administrator.
> 2. Make sure there aren't any other hidden files in the %TEMP% folder.
> 3. Make sure that you have all the requirements from the EDB
>    installation guide [0].
>
> If none of that works, I suggest you contact EDB support to ask them why
> their installer may not be running. You can find their support email
> address at [1].
>
> [0]
> https://www.enterprisedb.com/edb-docs/d/postgresql/installation-getting-s=
tarted/installation-guide/13.0/requirements_overview.html
> [1]
> https://www.enterprisedb.com/edb-docs/d/postgresql/installation-getting-s=
tarted/installation-guide/13.0/installation_troubleshooting.html
>

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<div dir=3D"auto">I&#39;ll try those steps and see if anything happens. Tha=
nk you for your help.</div><br><div class=3D"gmail_quote"><div dir=3D"ltr" =
class=3D"gmail_attr">On Sun, Oct 18, 2020, 7:17 PM Alejandro Rom=C3=A1n &lt=
;alejandro@aroman.sh&gt; wrote:<br></div><blockquote class=3D"gmail_quote" =
style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">On =
Sun, Oct 18, 2020 at 06:49:02PM -0400, Kristina J wrote:<br>
&gt; I tried run as an Administrator still nothing. I attached a zip file o=
f the<br>
&gt; installer log.<br>
<br>
That log folder didn&#39;t tell us much about the error. I&#39;m not sure i=
f the<br>
installer is executed at all. Some other things I think you could try<br>
(if you haven&#39;t already):<br>
<br>
1. Restart your computer, disable the antivirus again and then try<br>
=C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0running the installer again as an adminis=
trator.<br>
2. Make sure there aren&#39;t any other hidden files in the %TEMP% folder.<=
br>
3. Make sure that you have all the requirements from the EDB<br>
=C2=A0 =C2=A0installation guide [0].<br>
<br>
If none of that works, I suggest you contact EDB support to ask them why<br=
>
their installer may not be running. You can find their support email<br>
address at [1].<br>
<br>
[0] <a href=3D"https://www.enterprisedb.com/edb-docs/d/postgresql/installat=
ion-getting-started/installation-guide/13.0/requirements_overview.html" rel=
=3D"noreferrer noreferrer" target=3D"_blank">https://www.enterprisedb.com/e=
db-docs/d/postgresql/installation-getting-started/installation-guide/13.0/r=
equirements_overview.html</a><br>
[1] <a href=3D"https://www.enterprisedb.com/edb-docs/d/postgresql/installat=
ion-getting-started/installation-guide/13.0/installation_troubleshooting.ht=
ml" rel=3D"noreferrer noreferrer" target=3D"_blank">https://www.enterprised=
b.com/edb-docs/d/postgresql/installation-getting-started/installation-guide=
/13.0/installation_troubleshooting.html</a> <br>
</blockquote></div>

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