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Michael Stone wrote:
> On Wed, Dec 12, 2007 at 12:27:39PM +1200, kelvan wrote:
>> I have also learnt and also Richard pointed out just not in so many 
>> words the difference in support from a open source community compared 
>> to a non open source company is that the people who give support in 
>> open source are opinionated rather than concise meaning they will give 
>> you their opinion rather than answering the question
> 
> No, the difference is that the paid support *has to* give *an* answer.  

Good lord what a bizarre paragraph. Michael is right, paid support *has 
to* give *an* answer and I guarantee you that the answer will be 
opinionated.

There are very little right and wrong in the world of software. It is 
mostly one pedantic opinion versus another pedantic opinion.

I get paid everyday to offer my opinion :)

Joshua D. Drake