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From: Christophe Pettus <[email protected]>
To: Aayra Singh <[email protected]>
Cc: [email protected] <[email protected]>
Cc: SAM <[email protected]>
Cc: Annes Joseph <[email protected]>
Subject: Re: PostGre SQL/  HCL
Date: Mon, 23 Mar 2026 21:04:51 -0700
Message-ID: <[email protected]> (raw)
In-Reply-To: <OS8PR04MB8203FF205CBFDE7078EF569DF74BA@OS8PR04MB8203.apcprd04.prod.outlook.com>
References: <OS8PR04MB8203FF205CBFDE7078EF569DF74BA@OS8PR04MB8203.apcprd04.prod.outlook.com>



> On Mar 23, 2026, at 03:16, Aayra Singh <[email protected]> wrote:
> I am from the Procurement team at HCLTech.
>  We have purchased PostGre SQL through one of our vendors.
>  We were informed through them that the product support is included in license cost but not integration support that user need to do on his own.

This question reoccurs on these lists, as many large companies are still unfamiliar with open source software and how it is licensed and supported.

The database system under the name PostgreSQL does not belong to any one company, and no company sells it as such.  Compnaies may sell variations of it ("forks"), or may sell packaged versions of it, but anyone can download and run PostgreSQL for free without having to pay any license fee.

The vendor through whom you purchased PostgreSQL may be simply distributing the software with the addition of paid support services.  The open-source PostgreSQL license allows that.

It's hard to answer the question about what the difference is between "product" and "integration" support, because PostgreSQL as such does not come with either one.  Speculatively, what your vendor might mean is that handling of bugs and advice on the operation of PostgreSQL is included in their support contract, but advice and support on how to integrate PostgreSQL in your application is not included.  (Note that no organization except the PostgreSQL Global Development Group cna promise changes to PostgreSQL, so if your vendor is guaranteeing bug fixes in the community version, or the addition of features, they are misinformed as to how the development process works.)

However, you'll need to get that infromation directly from your vendor.  The community (which is what you have reached on this mailing list) provides assistance on PostgreSQL, but the community is not a corporation and can only supply assistance as individual members of it have time and expertise to do so.

If you would like "integration" support, you can contact a consultancy that professional services organization PostgreSQL.  The community maintains a list of professional services organizations here:

	https://www.postgresql.org/support/professional_support/

Ultimately, though, the questions on what is and is not included in your support contract is a question for the vendor that sold you the contract.  There is no bright line between "product" and "integration" support, and they would be the best people to contact to find out what the distinction is in your case.

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