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From: Tom Lane <[email protected]>
To: Neil Conway <[email protected]>
Cc: Peter Eisentraut <[email protected]>
Cc: [email protected]
Cc: Robert Treat <[email protected]>
Cc: Andrew Dunstan <[email protected]>
Cc: [email protected]
Cc: [email protected]
Subject: Re: [HACKERS] Collaboration Tool Proposal
Date: Fri, 27 Feb 2004 00:25:31 -0500
Message-ID: <[email protected]> (raw)
In-Reply-To: <[email protected]>
References: <[email protected]>
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Neil Conway <[email protected]> writes:
> Peter Eisentraut <[email protected]> writes:
>> I think we had previously decided that we will not allow a random user 
>> off the street to file bug reports into whatever system we end up 
>> using.

> Uh, why not? (And more to the point, why raise the barrier to entry on
> reporting bugs?) 

Our first try at a bug tracking system, several years ago, was open to
anybody to create entries, and we found that the signal-to-noise ratio
went to zero in no time.  Too many not-a-bugs, too many support
requests, too few actual bugs.  We went back to using the pgsql-bugs
mailing list.

It could be that in the intervening time, people have gotten used to bug
trackers because of their availability on other projects.  If so, we
might find a better grade of reports coming in.  I'm not very optimistic
about that though.

As for raising the barrier, you can presently submit bug reports to
pgsql-bugs by either mail or webform.  Most of the bug trackers I'm
aware of are webform-only.  I don't consider that a step forward,
especially since a webform isn't very conducive to making good reports
(it's hard to attach test cases, for instance).

			regards, tom lane

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