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help / color / mirror / Atom feedFrom: Alejandro Román <[email protected]>
To: Kristina J <[email protected]>
Cc: [email protected]
Subject: Re: Installation
Date: Sun, 18 Oct 2020 18:17:20 -0500
Message-ID: <[email protected]> (raw)
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On Sun, Oct 18, 2020 at 06:49:02PM -0400, Kristina J wrote:
> I tried run as an Administrator still nothing. I attached a zip file of the
> installer log.
That log folder didn't tell us much about the error. I'm not sure if the
installer is executed at all. Some other things I think you could try
(if you haven't already):
1. Restart your computer, disable the antivirus again and then try
running the installer again as an administrator.
2. Make sure there aren't any other hidden files in the %TEMP% folder.
3. Make sure that you have all the requirements from the EDB
installation guide [0].
If none of that works, I suggest you contact EDB support to ask them why
their installer may not be running. You can find their support email
address at [1].
[0] https://www.enterprisedb.com/edb-docs/d/postgresql/installation-getting-started/installation-guide/1...
[1] https://www.enterprisedb.com/edb-docs/d/postgresql/installation-getting-started/installation-guide/1...
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